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Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
STANDARD published on 14.9.2012
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Designation standards: ISO 10004:2012
Publication date standards: 14.9.2012
SKU: NS-421488
The number of pages: 32
Approximate weight : 96 g (0.21 lbs)
Country: International technical standard
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
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Latest update: 2024-04-24 (Number of items: 2 895 425)
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